Network Connectivity Disruption – September 12, 2025
Incident Summary:
On September 12, 2025, between 09:15 AM – 10:15 AM BST, users in several regions experienced loss of network connectivity to our Toronto Data Center. This was due to maintenance activities performed by one of our upstream providers in another region, which had an unexpected impact to connectivity to our Toronto Data Centre Network. The maintenance impacted routing stability, resulting in degraded performance and temporary loss of access to certain services.
Resolution:
Connectivity was restored once the upstream provider completed their maintenance window. Our network monitoring systems confirmed full service restoration by 10:15 AM BST. No further issues have been observed since.
Next Steps:
We are working closely with our upstream partners to improve visibility into scheduled maintenance activities and minimize future disruptions. Additional routing redundancies are also being evaluated to enhance resilience.
We appreciate your patience and understanding.
If you continue to experience any issues, please contact our support team.
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Network Infrastructure
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North America Network
- Toronto
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North America Network
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