Emergency Network Maintenance - DCN3 only

The maintenance is now complete. Thank you for your patience. We apologise for any inconvenience caused.

The emergency maintenance is still ongoing, we apologise for any inconvenience this may cause.

The maintenance is now complete. Thanks for your patience.

We have identified a fault with one of our core switches at DCN3 and are working to resolve this. We apologise for any inconvenience this may cause.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

We are running maintenance behind the scenes during this period - see Affected Components for list of services that will be impacted by this maintenance. During this time we expect some disruption to service. We'll keep you updated as things progress.

Description of Work

We have identified an issue affecting our DCN3 core switches and are scheduling an emergency maintenance window as it may be necessary to reboot both devices. This maintenance will not impact customers currently hosted at our DCN1 facility.

Time and Date

• Start: 09 June 2025 23:59
• Finish: 10 June 2025 00:59

Location

DCN3

Anticipated Impact

Customers hosted at DCN3 may have loss of connectivity for up to 15 minutes during the maintenance window. We apologise for any inconvenience this may cause.

Should you require further information, please contact us via our customer portal.